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We Keep Your Account and Payment Information Safe

When you open an account at kawanjitu and deposit via DANA, OVO, GoPay or QRIS, your privacy is built into every step.

Account security and encryptionPayment data handlingYour privacy rights and requests
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kawanjitu We Keep Your Account and Payment Information Safe
REACH US

How to Contact Us About Your Privacy

We respond to privacy questions and data-access requests within 5 business days. Reach our team through any of these channels during your preferred hours — most players in Semarang and across Indonesia use chat or email for speed.

Team online

Live Chat Support

Open the chat widget in your account dashboard any time. Available during lobby hours. Ask about data access, deletion requests or privacy concerns directly.

Email (Privacy Team)

Send privacy requests to our dedicated inbox. We confirm receipt within one business day and respond fully within five. Use this for formal data-access or deletion requests.

Account Settings

In your account settings under Privacy, view what data we hold on file. Request corrections, download your record or opt out of marketing emails directly.

DATA PRACTICES

How We Handle Your Information

Your privacy starts with how we collect and store your data. We encrypt all payment information — DANA account details, OVO phone numbers, GoPay credentials and QRIS QR codes — so only…

Encryption & Storage

All personal and payment data travels over HTTPS encryption. Stored data is encrypted at rest. Backup copies are kept in secure, redundant data centres to prevent loss.

Payment Data

DANA, OVO, GoPay and QRIS details are held separately from your gaming profile. Only authorised payment staff access them. We never store full banking credentials on our servers.

Account Security

Your password is hashed and cannot be read by our team. Two-factor authentication via email is available. Login attempts from new devices trigger a security alert to your registered email.

Data Retention

Gameplay records are kept for seven years. Account credentials are retained as long as your account is active. Deleted accounts are purged within 90 days, except where law requires longer retention.

Your Rights

You can request a copy of all data we hold, correct inaccurate information, ask us to delete your account, or object to marketing communications. Submit requests through your dashboard or email our privacy team.

Marketing Preferences

We send promotional emails, SMS or in-app notifications only if you opt in. You can disable them at any time in your notification settings or by replying 'unsubscribe' to any message.

Privacy Policy Questions and Answers

Real players in Indonesia ask us these questions about how we use and protect their data.

Your account is marked for deletion immediately. Personal data (name, email, phone) is purged within 90 days. Game history and withdrawal records are retained for seven years for financial compliance. You can request earlier deletion where law permits; contact our privacy team to discuss.

Payment credentials are encrypted and stored separately from your account profile. Only our payment processors see them during withdrawal verification. We never email or display your full payment details. Suspicious withdrawal attempts trigger manual review before any payout leaves your account.

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services and regulators where local law requires. We do not sell or rent your personal information. Marketing partners receive only anonymised, aggregate data — no names, contact details or betting history.

Yes. Go to your account settings and select Privacy, or email our team with 'Data Access Request' in the subject line. We compile a downloadable file of all your account info, game records, deposits and withdrawals within five business days.

Game sessions, betting history and withdrawal logs are kept for seven years to comply with Indonesian financial regulations. After seven years, historical data is deleted from our active servers but may be archived offline for audit purposes where required by law.

Yes. We monitor login patterns and withdrawal requests to spot fraud and verify your identity. If we detect unusual activity — a login from a new country or a large withdrawal — we send a security alert to your email and may ask you to confirm the action before it goes through.

Absolutely. In your account settings under Notifications, uncheck Email and SMS marketing. You can also reply 'unsubscribe' to any promotional message. Operational emails (account alerts, withdrawal confirmations) will still reach you because they're essential to your account security.

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